Shipping & Returns Policy for Wholesale and Bulk Orders

Shipping Returns Policy for Wholesale: Shipping Policy

Shipping Returns Policy for Wholesale icon
  • Shipping Returns Policy for Wholesale outlines our clear, straightforward policies regarding the shipping and returns of wholesale blank apparel and finished bulk apparel orders. As leading NYC apparel manufacturers and clothing suppliers in New York, we are committed to transparency. Review the details below regarding freight, delivery timelines, and our policy for returns on custom cut and sew and private label garments. We ensure efficient logistics for every order, whether you need customized t shirts or wholesale sweatshirts delivered right to your door.

Order Processing

  • Orders are processed within 1 business day after payment confirmation, excluding weekends and holidays. Once your order is shipped, you will receive a confirmation email with tracking information.
  • For expedited or express shipping options, we prioritize your order to ensure the fastest delivery possible.

Tracking Order

Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor the progress of your shipment in real-time. Please allow up to 4 hours for the tracking information to update after receiving the confirmation email.

Returns & Refunds

  • Contact our Customer Support team at info@ajapparelinternational.com with your order number and reason for return.
  • We will provide you with a return authorization and instructions on where to ship the product.
  • Once we receive your return and verify its condition, we will process your refund.

Your satisfaction is our priority, and we understand that sometimes things don’t go as expected. Our returns policy is designed to be hassle-free, ensuring you have peace of mind when shopping with us.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 3 business days, and the credit will automatically be applied to your original method of payment.

Cancellations

Orders can be canceled within 2 hours of placement. If your order has already been shipped, you will need to follow the return process outlined above.

Domestic Shipping

Standard Shipping

Estimated delivery within 8 to 10 business days

International Shipping

We offer international shipping to select countries. Rates and delivery times vary by location. Estimated delivery time is 10 business days.
Please note that international customers may be subject to additional customs fees or taxes based on their country’s regulations. These charges are the responsibility of the customer and are not included in our shipping rates.